Navigate Flows page in Workflow Studio
The Flow detailsInsert Definition Here page shows in-depth information about each flow. This article offers steps on navigating this page, understanding the flow’s state and its experiences, and utilising available editing options.
Viewing flow information
- To begin, click on the eye icon next to any flow listed on the FlowsInsert Definition Here page. This will open the Flow details, where you'll find comprehensive information, including the flow's title, current state, and a brief description if provided. You'll also be able to view flow activity if the flow has been activated.
- You can identify the current state of your flow, whether the flow is in use (Active), being designed (Draft), ended (Terminated), or facing issues (Error).
Flow overview tab
The Flow overview tab shows your flow configuration and its high-level summary.
Activity summary
The Activity summary provides a count of total, active, completed and failed Experiences for the selected flow version. This summary is available for activated flows. Hover over the count to view the full count, and refresh to view latest updates.
The following details are available for each flow:
- Total experiences: The number of experiences started from the first node.
- Complete experiences: The number of experiences that successfully reached the end of the flow, passing through each of the node's outcome paths.
- Failed experiences: An experience ends mid-flow if it cannot meet any of the outcome paths from the current node. For example, an email bounces and no fallback path is configured. You can enable outcome paths on nodes to continue experiences in these cases.
- Errored experiences: An experience ends due to an unrecoverable issue that affects other experiences, which can be caused by external dependencies (e.g., invalid API credentials).
Flow preview and Experience performance
The Flow preview shows the flow design, configuration and a breakdown of experience performance.
You can use the Experience performance statistics beneath each node to determine the progress of experiences, where they've reached, and what paths they have taken. At the end of each path, there is a number of experiences that successfully reached the end (Complete).
Selecting a node will show it's read-only configuration.
Experiences tab
The Experiences tab provides an overview of the experiences in the flow and a high-level summary of your experiences.
By default, the last 24 hours of experiences that started are shown. You can adjust this by:
- Adjusting the 'From' time, beneath the search bar on the right
- You can select Last 15 minutes, Last hour, Last 24 hours, Last 7 days, Last 90 days, and a custom date range if needed
- Filtering by Experience status, to quickly identify certain Experiences
The Experiences table lists each individual experience started for the flow version, sorted by the most recent first. You can page
The following details are available in the table:
- Experience ID: A unique identifier of an experience.
- Last processed action: The most recent actionInsert Definition Here taken by the experience.
- Started: The date and time the experience started.
- Status: The current status of the experience.
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Action icons
- View experience: Clicking on the eye icon will take you to the Experience Details page.
Search functionality
Use the search bar to quickly find an Experience. All results will display all experiences that contain the search query.
Search results always display active experiences, while completed experiences appear only if they are within your data retention period.
The following options are available for refining your search based on specific criteria:
- Experience ID: Find a specific experience by entering the exact Experience ID.
- Node: Find experiences that includes a specified node and its activities.
- Recipient phone: Find experiences with messages sent to or received from a phone number. The phone number should match exactly to the one provided through the trigger payload, or the recipient field of the node.
- Recipient email: Find experiences with messages sent to an email address. The email address should match exactly to the one provided in the trigger payload or recipient field of the node.
- Web request URL: Find experiences with a web request to a specific URL. The URL should match exactly to the one entered in the Make a Web Request node.
Flow versions pane
Flow versionsInsert Definition Here pane provides a list all the versions of the flow, allowing you to review the past content and changes made to the flow by selecting different versions from the history.
For a detailed guide on flow states, see Understanding Flow versions and their management
Using edit and more options
To edit a flow, click the Edit button. This action is available for flows in Active and Draft state.
You can only edit flows that are currently active or in a draft state. If you click Edit a flow that has a draft on top (indicated by the 'Drafting' badge on the flow list) you will open the new draft flow version. For a detailed guide on this, see Editing activated flows
The More dropdown menu offers additional actions such as Archive, Unarchive, Delete, Duplicate, Drain, and Terminate, depending on the flow's status.
For a detailed guide on flow states, see Manage individual flows in various states
FAQ
Why does the experience show a "Message Failed" or "Message Rejected" event after progressing on the Sent path?
These events can occur later due to carrier delays. For instance, your messaging node (e.g. Conversation node) continues on the Sent path if no failures occur within the set wait time (e.g. 10 minutes). However, a 'Rejected' status might still be reported afterward if issues are detected later. You can configure the wait time in node outcomes.