SMS:
All replies are routed back to the Lumary Engagement Console.
If a flow is expecting certain keywords or phrases from a recipient, it'll automatically action these responses based on what you have configured within the flow builder.
What happens if someone replies back to an email sent from the Lumary Engagement Console?
The Lumary Engagement Console does not manage inbound messages for email, rather these are sent directly to the reply to address configured for your tenant or specified within the custom sender settings within the flow builder.